STRASYS® - Legal Policies & Terms
- This document outlines the legal policies for the use of the STRASYS® Organizational Intelligence Platform (“the Platform”) and any related professional services (“the Services”) provided by STRASYS Global. By using our website, subscribing to the Platform, or engaging our Services, you agree to the terms outlined below.
- 1️⃣ Privacy Policy
- 2️⃣ Data Processing & Security Policy
- 3️⃣ Cookie Policy
- 4️⃣ Terms of Service
- 5️⃣ Service Level Agreement (SLA)
- 6️⃣ Refund & Cancellation Policy
- 7️⃣ Disclaimer and Limitation of Liability
- 8️⃣ Master Service Agreement (MSA) & Order Form
- Effective Date: September 15, 2025
- Last Update: January 6, 2026
- Website: www.strasysglobal.com
- Contact: fatih@strasysglobal.com
1.Privacy Policy
1. Introduction
This Privacy Policy explains how STRASYS® (“we,” “our,” “us”) collects, uses, stores, and protects personal data across:
This Privacy Policy explains how STRASYS® (“we,” “our,” “us”) collects, uses, stores, and protects personal data across:
- Web application (app.strasysglobal.com), which hosts the STRASYS® Platform
- Official website (www.strasysglobal.com), which provides corporate information, demo requests, and links to the Platform and App Stores.
- Mobile applications published on Apple App Store (iOS) and Google Play Store (Android) Integrated services such as the Aidbase support bot, ticketing, Google Meet scheduling, CTA email links, LinkedIn redirects, and in-app purchase integrations (Google/Apple IAP, bank transfer for enterprise contracts).
- STRASYS is the commercial brand name of Fatih Çakır (trading as MEA TIC & Leadership Consultancy)
- It complies with General Data Protection Regulation (GDPR – EU/EEA), Personal Data Protection Act (PDPA – Singapore & Malaysia), and Turkish Personal Data Protection Law (KVKK).
2. Data We Collect
We strictly collect only the essential data required to provide, secure, and improve your STRASYS® experience.
We strictly collect only the essential data required to provide, secure, and improve your STRASYS® experience.
- User-Provided Data:
Name, surname, email, phone number, company details, department, role, PDP records, performance data, EQ Mirror responses, training assignments, billing and payment details. - Platform Usage Data:
Interactions with the Platform, feature usage, performance metrics, anonymized analytics. - Technical Data:
IP address, device/browser type, login timestamps, crash reports (via Firebase), session cookies. - Support & Communication Data:
Emails and support tickets, data provided via Aidbase bot, Google Meet scheduling info (limited to name/email for call organization). - Third-Party Payment Data:
Processed directly by Google Play, Apple App Store, or Authorized Banking Partners & Payment Processors/bank transfer. We do not store card numbers or sensitive payment details. - Optional Marketing Data:
Only if you explicitly opt-in (e.g., newsletters).
3. Purpose of Processing
We process personal data for the following purposes:
We process personal data for the following purposes:
- Provide and operate STRASYS® services.
- Manage accounts, role-based access (RBAC), and organizational structures.
- Process transactions and deliver invoices.
- Provide support, schedule calls, and respond to inquiries.
- Improve services through analytics and performance monitoring.
- Ensure platform security, fraud prevention, and compliance.
- Fulfill legal obligations (tax, regulatory, data retention).
4. Legal Basis for Processing
We only process your data when legally authorized and strictly compliant with global regulations (GDPR, PDPA, KVKK).
We only process your data when legally authorized and strictly compliant with global regulations (GDPR, PDPA, KVKK).
- GDPR: Consent, performance of contract, legal obligation, legitimate interest.
- PDPA/KVKK: Explicit consent, contractual necessity, compliance with legal duties.
5. Data Security & Storage
Your data is secured by enterprise-grade encryption and hosted on world-class infrastructure (Google Cloud).
Your data is secured by enterprise-grade encryption and hosted on world-class infrastructure (Google Cloud).
- Data is hosted on Google Firebase (Google Cloud) with encryption in transit and at rest.
- Role-Based Access Control (RBAC) limits data access strictly to authorized personnel.
- Audit trails track system changes.
- Additional safeguards: Microsoft Azure login, Google login, and access monitoring.
6. Data Retention
We do not hoard data. Information is retained only as long as necessary for service delivery and legal compliance.
We do not hoard data. Information is retained only as long as necessary for service delivery and legal compliance.
- User accounts: kept until deletion request or contract termination.
- Financial/transactional records: retained minimum 5 years (per Turkish and EU law), or longer if required by local law.
- Support/ticketing data: max 24 months after resolution.
- Call scheduling data (Google Meet): used only for organizing meetings, deleted after use.
7. Third-Party Sharing
We do not sell personal data. Data is shared only with essential service providers under confidentiality agreements:
We do not sell personal data. Data is shared only with essential service providers under confidentiality agreements:
- Firebase (Google Cloud) – hosting, database, crash analytics.
- Google Analytics & Tag Manager – anonymized traffic statistics.
- Microsoft Azure & Google OAuth – authentication.
- Aidbase – support/ticketing.
- Payment Providers – Google/Apple IAP.
- All providers are GDPR/PDPA/KVKK-compliant.
8. International Data Transfers
Data may be transferred outside your jurisdiction. Safeguards include:
Data may be transferred outside your jurisdiction. Safeguards include:
- GDPR (EU/EEA users): Transfers outside the EU/EEA are safeguarded by Standard Contractual Clauses (SCCs) approved by the European Commission. These clauses ensure that personal data leaving the EU/EEA will continue to benefit from an adequate level of protection.
- PDPA (Singapore/Malaysia users): Transfers are made only where comparable safeguards are in place to ensure continued protection of personal data. STRASYS® ensures that any overseas recipient of personal data is subject to legally enforceable obligations that provide a standard of protection comparable to the PDPA.
- KVKK (Turkish users): Personal data may be transferred abroad (e.g., to Google Firebase servers located in the US/EU). Such transfers are carried out with the explicit consent of the user in accordance with KVKK Article 9. STRASYS® commits to obtaining and recording this consent during onboarding or subscription flow.
- Consent Requirement for Turkish Users (KVKK):
For users located in Türkiye, personal data may be transferred abroad (e.g., to Google Firebase servers in the US/EU). In compliance with KVKK, a Consent Form will appear during onboarding or subscription, and users will be required to provide explicit approval before continuing to use the STRASYS® Platform. - All consent responses are digitally recorded (including user ID, timestamp, and consent version) and securely stored in STRASYS® systems as proof of compliance.
Consent Form Text (Dual-Language):
🇹🇷 A. Turkish Version (KVKK Compliant)
Title: Veri Güvenliği ve Açık Rıza
Body: "Hizmet kalitemizi sürdürebilmek ve STRASYS® Organizasyonel Zeka Platformu'nu size sunabilmek için verilerinizi global güvenlik standartlarına sahip sunucularımızda (Google Cloud / Firebase) saklıyoruz. 6698 sayılı KVKK gereği, sunucularımız yurt dışında bulunduğu için verilerinizin işlenmesine ve yurt dışına aktarılmasına açık rızanızı rica ederiz. Verileriniz, 'Veri İşleme ve Güvenlik Politikamız' kapsamında en üst düzeyde korunmaktadır.
"Checkbox: [ ] Kişisel verilerimin, Gizlilik Politikası'nda belirtilen esaslar çerçevesinde yurt dışındaki sunuculara (ABD/AB) aktarılmasını onaylıyorum.
Button: Onayla ve Devam Et
B. English Version (Global)
Title: Data Privacy & Security Consent
Body: "To provide you with the STRASYS® Organizational Intelligence Platform, your data is securely hosted on our global infrastructure (Google Cloud / Firebase), adhering to international security standards.In compliance with global data protection regulations (including GDPR & PDPA), we require your explicit consent to process and store your data on these secure servers."
Checkbox: [ ] I consent to the processing and international transfer of my personal data as described in the Privacy Policy & Security Policy.
Button: Confirm & Continue
9. Data Subject Rights
Users may request at any time:
Users may request at any time:
- Access to their data
- Correction of inaccuracies
- Deletion (“right to be forgotten”)
- Restriction of processing
- Data portability (where applicable)
Users can delete their account directly within the Mobile App settings (Profile > Settings > Delete Account) or by emailing to care@strasysglobal.com. Confirmed requests are executed within 48 hours and users are notified by email.
10. Children’s Privacy
STRASYS® is an enterprise platform strictly intended for adult professionals.
STRASYS® is an enterprise platform strictly intended for adult professionals.
- STRASYS® is intended for business use only and is not directed to individuals under 18. We do not knowingly collect data from minors.
11. Updates to this Policy
We proactively update our policies to stay ahead of global legal and technical compliance standards.
We proactively update our policies to stay ahead of global legal and technical compliance standards.
- This Privacy Policy may be updated to reflect legal, technical, or business changes. The latest version is always available at www.strasysglobal.com/company-policies
12. Contact Information
We believe in full transparency. Reach out directly for any legal or data-related inquiries.
We believe in full transparency. Reach out directly for any legal or data-related inquiries.
- Provider: Fatih Çakır, trading as MEA TIC & Leadership Consultancy
- Registered Office: 15 Temmuz Mah., Gulbahar Cd., Nurol Park Sitesi, C1 Blok, Daire 149, Bağcılar / Istanbul, Türkiye
Tel: +90 538 626 7888 - Email: fatih@strasysglobal.com
13. STRASYS® Atlas GPT
Secure AI assistance designed to augment your capabilities without compromising data privacy.
Secure AI assistance designed to augment your capabilities without compromising data privacy.
- STRASYS® Atlas GPT is an AI-powered knowledge assistant integrated into the Platform and support services.
- Data Processing: Conversations and uploaded files are processed in real time to generate responses. Data is not permanently stored by STRASYS®; interactions are session-based.
- Third-Party AI Processing: The assistant runs on OpenAI’s infrastructure, which applies industry-standard security and compliance controls.
- User Responsibility: Users must avoid entering sensitive personal information (such as national ID numbers, medical data, or financial credentials) into Atlas GPT.
- No Profiling: Atlas GPT is used solely for providing knowledge assistance and support. No automated decision-making or profiling is conducted.
- Atlas GPT may produce inaccurate information. Output should not be regarded as professional legal, HR, or financial advice and should be verified by human oversight.
2. STRASYS® Data Processing & Security Policy
1. Purpose & Scope
This Data Processing & Security Policy explains how STRASYS® processes, secures, and manages personal data in line with GDPR, PDPA, and KVKK. It applies to:
This Data Processing & Security Policy explains how STRASYS® processes, secures, and manages personal data in line with GDPR, PDPA, and KVKK. It applies to:
- Web Application (app.strasysglobal.com)
- Official Website (www.strasysglobal.com)
- Mobile Applications (Apple App Store & Google Play)
- Integrated services (Aidbase bot, ticketing, SSO, payments).
2. Data Processing Roles
We establish clear lines of accountability: You retain full ownership of your data; we act solely as the secure processor.
We establish clear lines of accountability: You retain full ownership of your data; we act solely as the secure processor.
- Client = Data Controller (defines purpose and means of processing).
- STRASYS® / Provider = Data Processor (processes data only to deliver services).
- Third-party providers act as Subprocessors.
3. Technical Infrastructure
Our platform is architected on industry-leading cloud foundations (Google & Microsoft) to guarantee maximum reliability and scale.
Our platform is architected on industry-leading cloud foundations (Google & Microsoft) to guarantee maximum reliability and scale.
- Hosting & Database: Google Firebase (Google Cloud)
- Authentication: Firebase Auth, Microsoft Azure AD, Google OAuth
- Analytics: Google Analytics & Tag Manager (anonymized where possible)
- Support: Aidbase AI bot & ticketing system
- Payments: Google/Apple IAP, bank transfers (enterprise)
4. Security Controls
We employ a rigorous 'Defense-in-Depth' strategy, combining Google’s global security standards with our proprietary application safeguards.
We employ a rigorous 'Defense-in-Depth' strategy, combining Google’s global security standards with our proprietary application safeguards.
- Primary Security Layer (Google Firebase/Cloud):
STRASYS® is hosted directly on Google Firebase, inheriting Google Cloud’s enterprise-grade security protocols, including:- Global data center security
- DDoS protection
- Network isolation
- TLS/SSL encryption in transit and AES encryption at rest
- Continuous vulnerability monitoring and patching
- Supplementary Security Layer (STRASYS® Developer Protocols):
In addition to Firebase’s baseline security, STRASYS® applies custom-developed security mechanisms, including:- RBAC (Role-Based Access Control): Proprietary engine enforcing granular permissions, role matrix, and designation mappings
- Audit Trail Export: All critical data changes logged and exportable upon request
- Access Monitoring: Additional checks against suspicious login attempts and compromised credentials
- Least Privilege Principle: Internal staff access strictly limited to support purposes
- Vulnerability Management: Regular patching, monitoring, and best-practice application security measures
- Configuration Policies: Client-specific role definitions, designation mappings, and access rules enforced at the application level
- Session Management Enhancements: Timeouts and validation controls beyond Firebase defaults
- This dual-layer approach ensures STRASYS® benefits from Google’s global infrastructure while applying customized protections at the application level.
5. Data Retention & Deletion
We retain data only for operational necessity and permanently delete it upon request or contract termination.
We retain data only for operational necessity and permanently delete it upon request or contract termination.
- User Accounts: Retained until deletion request or contract termination
- Financial Records: Retained minimum 5 years (per Turkish/EU law)
- Support Data: Retained up to 24 months after resolution
- Meeting Data (Google Meet): Used solely for scheduling, deleted after use
- Deletion Requests: Processed via care@strasysglobal.com → executed within 48h with confirmation email
6. Subprocessors
We partner exclusively with globally compliant providers (Google, Microsoft, Apple) that adhere to strict industry security standards.
We partner exclusively with globally compliant providers (Google, Microsoft, Apple) that adhere to strict industry security standards.
- Google LLC (Firebase, Analytics, Cloud)
- Microsoft Corporation (Azure authentication)
- Aidbase (support/ticketing)
- Apple Inc. (App Store IAP)
- Google LLC (Google Play IAP)
- Authorized Banking Partners & Payment Processors (Enterprise wire transactions)
- All subprocessors are bound by strict confidentiality and data protection agreements.
7. International Data Transfers
We ensure global scalability while fully protecting your cross-border data rights through legal frameworks like SCCs.
We ensure global scalability while fully protecting your cross-border data rights through legal frameworks like SCCs.
- EU/EEA (GDPR): STRASYS® applies Standard Contractual Clauses (SCCs) approved by the European Commission for transfers outside the European Economic Area. These safeguards ensure that EU users’ data continues to be protected when processed abroad.
- Singapore/Malaysia (PDPA): Transfers comply with PDPA requirements. STRASYS® ensures that transfers are made only where a comparable level of protection is guaranteed, either through legally binding instruments or contractual safeguards.
- Türkiye (KVKK): Data may be transferred abroad (e.g., to Google Firebase servers in the US/EU). Under KVKK Article 9, such transfers require explicit user consent.
Consent Workflow (KVKK):
A Consent Form will appear for Turkish users upon first login or subscription.Users must explicitly approve (“I Consent / Onaylıyorum”) before being granted access to the STRASYS® Platform.
The consent text is presented in both English and Turkish to ensure clarity:
Consent Form Text (Dual-Language):
🇹🇷 A. Turkish Version (KVKK Compliant)
Title: Veri Güvenliği ve Açık Rıza
Body: "Hizmet kalitemizi sürdürebilmek ve STRASYS® Organizasyonel Zeka Platformu'nu size sunabilmek için verilerinizi global güvenlik standartlarına sahip sunucularımızda (Google Cloud / Firebase) saklıyoruz. 6698 sayılı KVKK gereği, sunucularımız yurt dışında bulunduğu için verilerinizin işlenmesine ve yurt dışına aktarılmasına açık rızanızı rica ederiz. Verileriniz, 'Veri İşleme ve Güvenlik Politikamız' kapsamında en üst düzeyde korunmaktadır.
"Checkbox: [ ] Kişisel verilerimin, Gizlilik Politikası'nda belirtilen esaslar çerçevesinde yurt dışındaki sunuculara (ABD/AB) aktarılmasını onaylıyorum.
Button: Onayla ve Devam Et
B. English Version (Global)
Title: Data Privacy & Security Consent
Body: "To provide you with the STRASYS® Organizational Intelligence Platform, your data is securely hosted on our global infrastructure (Google Cloud / Firebase), adhering to international security standards.In compliance with global data protection regulations (including GDPR & PDPA), we require your explicit consent to process and store your data on these secure servers."
Checkbox: [ ] I consent to the processing and international transfer of my personal data as described in the Privacy Policy & Security Policy.
Button: Confirm & Continue
Each consent response (user ID, timestamp, and consent version) is digitally logged and stored in Firebase as proof of compliance with KVKK Article 9.
8. Incident & Breach Management
We prioritize radical transparency: Any security incident triggers immediate mitigation and instant notification protocols to keep you informed.
We prioritize radical transparency: Any security incident triggers immediate mitigation and instant notification protocols to keep you informed.
- Any confirmed Personal Data Breach will be notified to Clients without undue delay
- Users and regulators will be informed where legally required
- Mitigation measures (e.g., access reset, isolation, patching) applied immediately
9. Compliance & Validation
We don’t just claim security; we continuously validate our architecture against international standards (ISO 27001 alignment) and rigorous internal audits.
We don’t just claim security; we continuously validate our architecture against international standards (ISO 27001 alignment) and rigorous internal audits.
- Core Functions validated by STRASYS® (authentication, RBAC, encryption, audit trail)
- Custom Configurations validated by Clients (skills, KPIs, workflows)
- STRASYS® is built on Google Cloud infrastructure, which is fully ISO 27001 certified, ensuring enterprise-grade physical and network security.
10. Contact for Data Processing Issues
Security is a shared responsibility. We provide a direct, dedicated channel for you to address any data protection concerns.
Security is a shared responsibility. We provide a direct, dedicated channel for you to address any data protection concerns.
- All data processing/security concerns should be directed to:
care@strasysglobal.com
3.STRASYS® Cookie Policy
1. Introduction
This Cookie Policy explains how STRASYS® uses cookies and similar technologies across:
This Cookie Policy explains how STRASYS® uses cookies and similar technologies across:
- The official website (www.strasysglobal.com)
- The web application (app.strasysglobal.com)
- Related online services (e.g., demo requests, call scheduling, pricing and purchase links).
- This Policy is aligned with GDPR (EU/EEA), PDPA (Singapore/Malaysia), and KVKK (Türkiye) requirements.
2. What Are Cookies?
We utilize standard digital markers to recognize your device and ensure a seamless, personalized experience during your sessions.
We utilize standard digital markers to recognize your device and ensure a seamless, personalized experience during your sessions.
- Session cookies – deleted when you close your browser.
- Persistent cookies – stored until they expire or are deleted.
3. Types of Cookies We Use
We classify cookies by strict necessity and functionality, maintaining a zero-ad environment focused solely on platform performance.
We classify cookies by strict necessity and functionality, maintaining a zero-ad environment focused solely on platform performance.
- Strictly Necessary Cookies (Essential):
These cookies are required for the operation of our website and web application. They enable functions like navigation, login sessions, and security. They cannot be disabled. - Functional Cookies:
These cookies allow certain optional features to work, such as Google Meet call scheduling or maintaining your language preferences. - Analytics Cookies (Optional):
We use Google Analytics and Google Tag Manager to understand how visitors use our site and application (e.g., traffic volumes, page popularity). These cookies help us improve services. Analytics cookies are only set if you provide consent via the cookie banner. - No Marketing/Advertising Cookies:
STRASYS® does not use marketing or third-party advertising cookies.
4. Cookie Consent (Banner)
We prioritize your autonomy: You have full control to accept, reject, or customize your tracking preferences from the moment you arrive.
We prioritize your autonomy: You have full control to accept, reject, or customize your tracking preferences from the moment you arrive.
- You may accept all cookies,
- Reject non-essential cookies, or
- Manage preferences (choose which optional cookies to allow).
5. Managing Cookies
Your privacy preferences are not permanent; you retain the freedom to modify or revoke cookie settings directly through your browser at any time.
Your privacy preferences are not permanent; you retain the freedom to modify or revoke cookie settings directly through your browser at any time.
6. Compliance Statements
We don't just ask for consent; we engineer our tracking protocols to rigorously meet the strictest global privacy standards (GDPR, PDPA, KVKK).
We don't just ask for consent; we engineer our tracking protocols to rigorously meet the strictest global privacy standards (GDPR, PDPA, KVKK).
- GDPR: Optional cookies are only set after explicit consent.
- PDPA: Comparable safeguards are applied, and consent is required for non-essential cookies.
- KVKK: Users are informed and consent is obtained before analytics or functional cookies are activated.
7. Updates to This Policy
Digital landscapes evolve, and so do we. We continuously refine this policy to reflect the latest legal and technological advancements.
Digital landscapes evolve, and so do we. We continuously refine this policy to reflect the latest legal and technological advancements.
- We may update this Cookie Policy to reflect legal, technical, or business changes. The latest version is always available at www.strasysglobal.com/company-policies
4.STRASYS® Terms of Service
1. Introduction
These Terms of Service (“Terms”) govern your use of the STRASYS® Platform, including:
These Terms of Service (“Terms”) govern your use of the STRASYS® Platform, including:
- Web application (app.strasysglobal.com)
- Mobile applications (Apple App Store – iOS / Google Play Store – Android)
- Official website (www.strasysglobal.com)
- By using STRASYS®, you agree to these Terms. If you do not agree, you may not use the Platform.
- User-Generated Content & AI Interaction Standards: "STRASYS® prohibits the posting, generating, or sharing of objectionable content. This includes, but is not limited to, content that is defamatory, discriminatory, sexually explicit, hateful, or promotes violence.
- Moderation: STRASYS® reserves the right to monitor interactions within the Messaging Centre and Atlas GPT.
- Violations: Users found generating or sharing objectionable content will have their access suspended immediately.
- Reporting: Users can report objectionable content or abusive behavior directly via the 'Report' function in the app or by emailing care@strasysglobal.com. We commit to acting on valid reports within 24 hours.
- In addition to these Terms, iOS users acknowledge that this agreement is concluded between the user and STRASYS Global only, and not with Apple. However, Apple and Apple’s subsidiaries are third-party beneficiaries of this agreement and have the right to enforce it.
2. User License
We grant you a secure, non-exclusive license to access and leverage the STRASYS® technology solely for professional business purposes.
We grant you a secure, non-exclusive license to access and leverage the STRASYS® technology solely for professional business purposes.
- Upon subscription, STRASYS Global grants you a limited, non-exclusive, non-transferable, revocable license to use the STRASYS® Platform solely for your internal business purposes, subject to your chosen plan.
3. Subscription Model & Payments
We operate on a transparent, scalable billing architecture designed to grow seamlessly from individual consultants to global enterprises.
We operate on a transparent, scalable billing architecture designed to grow seamlessly from individual consultants to global enterprises.
- Standard Subscriptions (Genesis & Evolution):
Subscriptions for the Core (Genesis) and Growth (Evolution) suites are managed directly via the Apple App Store (iOS) or Google Play Store (Android) using in-app purchases (IAP). There is no user limit for Store subscriptions. - Enterprise & Strategic Plans:
Access to Strategic Modules (Horizon, Orbit) or custom billing requirements (non-IAP) requires an Enterprise Agreement (Master Service Agreement, “MSA”) with STRASYS®. Payments are made via bank transfer under separately agreed contractual terms. - Refunds & Cancellations:
Governed by the Refund & Cancellation Policy.
4. Acceptable Use
To maintain system integrity for all users, we strictly prohibit unauthorized exploitation, reverse engineering, or illegal use of the Platform.
To maintain system integrity for all users, we strictly prohibit unauthorized exploitation, reverse engineering, or illegal use of the Platform.
- Violating any applicable laws or regulations
- Infringing on intellectual property rights
- Distributing malware, spam, or unauthorized access attempts
- Reverse-engineering, copying, or redistributing any part of the Platform without written consent
5. User Responsibilities & Data Ownership
We respect your digital sovereignty: You retain 100% ownership of your data, while assuming full responsibility for the accuracy of your inputs.
We respect your digital sovereignty: You retain 100% ownership of your data, while assuming full responsibility for the accuracy of your inputs.
- You are solely responsible for the accuracy and legality of all data you input into STRASYS®.
- You retain full ownership of your data.
- STRASYS® will not access or use your data except:
- To provide support or maintenance
- To resolve technical issues upon your request
- To comply with legal obligations
6. Ancillary Professional Services
Beyond the software, we offer premium leadership coaching and consulting, each governed by a dedicated service agreement tailored to your needs.
Beyond the software, we offer premium leadership coaching and consulting, each governed by a dedicated service agreement tailored to your needs.
- From time to time, STRASYS® may offer leadership coaching, consulting, or training services. Such services are subject to a separate Service Agreement outlining scope, deliverables, and fees.
7. Intellectual Property
The STRASYS® platform is a protected proprietary asset; we enforce strict intellectual property rights to maintain our competitive integrity.
The STRASYS® platform is a protected proprietary asset; we enforce strict intellectual property rights to maintain our competitive integrity.
- The STRASYS® Platform, its content, and all underlying technology are the exclusive intellectual property of Fatih Çakır / STRASYS.
- No rights are granted except those expressly set out in these Terms.
- Unauthorized reproduction, modification, or distribution is strictly prohibited.
8. Changes to Terms
As our ecosystem evolves, so may these terms. We commit to transparent communication regarding any material updates affecting your usage.
As our ecosystem evolves, so may these terms. We commit to transparent communication regarding any material updates affecting your usage.
- STRASYS® may update these Terms at any time. Users will be notified of material changes by email or in-app notification. Continued use of the Platform after changes constitutes acceptance.
9. Termination
We value freedom of choice; you may cancel your subscription at any time, though we reserve the right to suspend access for severe policy violations.
We value freedom of choice; you may cancel your subscription at any time, though we reserve the right to suspend access for severe policy violations.
- STRASYS® may suspend or terminate your access if you breach these Terms.
- You may cancel your subscription at any time, subject to the Refund & Cancellation Policy.
- Enterprise agreements are governed by the MSA, which prevails in case of conflict.
10. Governing Law & Jurisdiction
We ensure legal certainty and predictability by establishing a clear, exclusive jurisdiction for all contractual engagements.
We ensure legal certainty and predictability by establishing a clear, exclusive jurisdiction for all contractual engagements.
- These Terms are governed by the laws of the Republic of Türkiye. Any disputes shall be resolved exclusively by the Istanbul Courts and Execution Offices.
5.STRASYS® Service Level Agreement (SLA)
1. Purpose
We establish clear, measurable service benchmarks to guarantee transparency and align our operational standards with your business expectations.
We establish clear, measurable service benchmarks to guarantee transparency and align our operational standards with your business expectations.
- This SLA defines the service availability, maintenance standards, and support response times for the STRASYS® Platform. It applies to all subscribers unless otherwise agreed in a separate Enterprise Master Service Agreement (MSA).
2. Service Availability
We commit to operational excellence with a rigorous 99.9% uptime target, ensuring your platform is ready whenever you are.
We commit to operational excellence with a rigorous 99.9% uptime target, ensuring your platform is ready whenever you are.
- STRASYS® targets a monthly uptime of 99.9% for the Platform.
- Availability is measured across all production systems, excluding:
- Scheduled maintenance (with prior notice)
- Emergency maintenance
- Downtime caused by force majeure, third-party providers, or user-side issues
3. Scheduled Maintenance
We respect your business continuity; maintenance is strategically timed and communicated 48 hours in advance to minimize operational impact.
We respect your business continuity; maintenance is strategically timed and communicated 48 hours in advance to minimize operational impact.
- STRASYS® will notify users at least 48 hours in advance of any scheduled maintenance.
- Maintenance will be scheduled during off-peak hours whenever possible.
4. Support Services
Our tiered support architecture ensures that whether you are a startup or an enterprise, expert assistance is always within reach.
Our tiered support architecture ensures that whether you are a startup or an enterprise, expert assistance is always within reach.
- Standard Support (App Store / Google Play users): Support is provided via care@strasysglobal.com. Queries are typically responded to within a reasonable time during business hours.
- Enterprise Support: Enhanced response times, escalation procedures, and service credits are defined under the customer’s Master Service Agreement (MSA).
- In case of conflict, the MSA prevails for enterprise customers.
5. Service Credits
We stand firmly behind our quality standards, offering tangible service credits to Enterprise clients should we ever fall short of our uptime guarantees.
We stand firmly behind our quality standards, offering tangible service credits to Enterprise clients should we ever fall short of our uptime guarantees.
- If uptime falls below 99.9% in any given month, affected enterprise customers are entitled to service credits as defined in their MSA.
- Service credits do not apply to App Store or Google Play individual subscriptions.
6. SLA Exclusions
We define clear boundaries for our guarantees, excluding external factors and events beyond our reasonable operational control.
We define clear boundaries for our guarantees, excluding external factors and events beyond our reasonable operational control.
- Issues caused by misuse of the Platform
- Outages due to third-party failures beyond STRASYS®’s control (e.g., Firebase, Google, Microsoft, Apple)
- Force majeure events
7. Governing Document
Ensuring contractual hierarchy: For Enterprise clients, the Master Service Agreement (MSA) serves as the ultimate authority in any conflict.
Ensuring contractual hierarchy: For Enterprise clients, the Master Service Agreement (MSA) serves as the ultimate authority in any conflict.
- For enterprise customers, this SLA is supplemented by the Master Service Agreement (MSA). In the event of conflict, the MSA prevails.
6. STRASYS® Refund & Cancellation Policy
1. Trial Period
We strictly reject the pressure of 'ticking clock' trials. Instead, we provide a perpetual, professional-grade entry point, empowering you to evaluate the ecosystem without artificial time constraints.
We strictly reject the pressure of 'ticking clock' trials. Instead, we provide a perpetual, professional-grade entry point, empowering you to evaluate the ecosystem without artificial time constraints.
- No "Free Trial" Needed. STRASYS® will not offer a limited-time free trial because the "Genesis" plan will be Free Forever for the first 5 users. Users will be able to evaluate the core platform indefinitely without payment.
2. App Store / Google Play Subscriptions
For mobile subscriptions, we strictly align with Apple and Google ecosystem standards, placing full management and cancellation control directly in your device settings.
For mobile subscriptions, we strictly align with Apple and Google ecosystem standards, placing full management and cancellation control directly in your device settings.
- Store Subscriptions (Evolution Plan)- Billing will be managed directly via Apple App Store or Google Play Store.
- Users may cancel at any time in their Store account settings.
- No refunds will be provided for the current billing period.
- Access to the STRASYS® Platform will remain active until the end of the paid billing cycle, after which the subscription will terminate.
- Pro-rata refunds (for unused days within a billing cycle) will not be available.
3. Enterprise Subscriptions
We disrupt the industry standard by replacing restrictive contracts with a radical 'Trust-Based' freedom of choice.
We disrupt the industry standard by replacing restrictive contracts with a radical 'Trust-Based' freedom of choice.
- Enterprise/Custom Subscriptions (The "Trust-Based" Guarantee): STRASYS® challenges the industry standard of restrictive lock-in contracts. We believe retention should be driven by value, not legal obligation.
- No Lock-In: Enterprise agreements are NOT binding for the full term. You may terminate the contract at any time, for any reason.
- Full Refund: Upon termination, we will issue a full refund for the unused portion of your subscription term.
- Philosophy: We want you to stay because we deliver results, not because a contract forces you to.
4. Exceptions
We value clarity over confusion, strictly defining the specific legal and contractual scenarios where refund rights apply.
We value clarity over confusion, strictly defining the specific legal and contractual scenarios where refund rights apply.
- Enterprise "Trust-Based" Guarantee: As defined in Section 6.3, Enterprise clients are entitled to voluntary refunds for unused terms without legal compulsion.
- Store Policies: Refunds for Store Subscriptions are subject to the specific terms and discretion of the Apple App Store or Google Play Store.
- Consumer Protection Laws: Any mandatory refund rights provided by applicable local consumer protection laws (e.g., EU Right of Withdrawal) will be honored.
7.STRASYS® Disclaimer & Limitation of Liability
1. General Disclaimer
We provide advanced decision-support intelligence to augment your leadership, not to replace professional legal, financial, or medical advice. Strategic outcomes remain under your expert human oversight.
We provide advanced decision-support intelligence to augment your leadership, not to replace professional legal, financial, or medical advice. Strategic outcomes remain under your expert human oversight.
- The STRASYS® Platform provides leadership intelligence, analytics, and decision-support tools.
- While designed to assist organizational management, the Platform does not replace professional legal, financial, or medical advice.
- All business, strategic, and personnel decisions made using STRASYS® remain the sole responsibility of the user or client organization.
- Atlas GPT may produce inaccurate information. Output should not be regarded as professional legal, HR, or financial advice and should be verified by human oversight.
- Do not use STRASYS® Atlas GPT for critical medical, legal, or financial decisions without human verification.
2. Limitation of Liability
We accept responsibility for our direct deliverables while defining clear liability caps to maintain a sustainable, risk-balanced operational environment.
We accept responsibility for our direct deliverables while defining clear liability caps to maintain a sustainable, risk-balanced operational environment.
- STRASYS® is not liable for:
- Indirect, incidental, punitive, or consequential damages (including but not limited to loss of profit, revenue, goodwill, or data).
- Service interruptions or failures caused by third-party providers (Google Firebase, Microsoft Azure, Apple, Google Play, Aidbase, Authorized Banking Partners & Payment Processors, etc.).
- Misuse of the Platform, or user-side technical failures.
- To the maximum extent permitted by law, STRASYS®’s aggregate liability for any claim arising from use of the Platform is limited to the total subscription fees paid by the user in the six(6) months preceding the claim.
3. Governing Law & Jurisdiction
We ensure legal predictability and transparency by establishing the Republic of Türkiye and Istanbul Courts as the exclusive jurisdiction for dispute resolution.
We ensure legal predictability and transparency by establishing the Republic of Türkiye and Istanbul Courts as the exclusive jurisdiction for dispute resolution.
- These limitations are subject to the laws of the Republic of Türkiye.
- Any disputes shall be resolved exclusively by the Istanbul Courts and Execution Offices.
4. Enterprise Clients
For our strategic partners, the Master Service Agreement (MSA) serves as the ultimate authority, superseding these general terms where applicable.
For our strategic partners, the Master Service Agreement (MSA) serves as the ultimate authority, superseding these general terms where applicable.
- For enterprise subscriptions, these disclaimers and limitations apply in conjunction with the Master Service Agreement (MSA).
- In the event of conflict, the MSA prevails.
8.Master Service Agreement (MSA) & Order Form
1. Agreement Structure
We streamline procurement by aligning the contractual framework with your organizational scale, offering both comprehensive enterprise governance and agile execution options.
We streamline procurement by aligning the contractual framework with your organizational scale, offering both comprehensive enterprise governance and agile execution options.
- MSA (Full Version): Governs all enterprise subscriptions with detailed provisions (data processing, SLA, liability, compliance). Shared only during enterprise contracting.
- Order Form (Light Version of MSA): For clients not requiring the full MSA, STRASYS® offers a simplified contractual document (Order Form) covering subscription scope, term, and payment. This Order Form incorporates by reference the public Company Policies (Privacy, SLA, Refund, Liability).
- 📩 Both the full MSA and the simplified Order Form are available to enterprise clients upon request at care@strasysglobal.com.
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